Frequently Asked Questions

FAQs

  • You aren’t just a number or a sale. We partner with you on your special day and promise to provide you with an affordable product - with one of the quickest audio turnarounds in the industry. Listening to those memorable moments from your guests shouldn’t break the bank and take months to relive.

  • We pride ourselves in quick turnaround time. Clients should expect to receive their audio file of the recordings within 72 hours of us receiving the audio guest book back.

  • You will receive your audio recording in a MP3 format via a secure downloadable link.

  • Yes!

    We highly recommend doing this for a nice personal touch (there is no extra charge). Guests will hear your voice(s) before leaving their message, and it will enhance your final recording as it will be added to the beginning of the full recording.

    Instructions for adding a personalized greeting message will be emailed to you before your event so it can be loaded on the phone ahead of time.

  • Yes, we provide a standard signage template that will be emailed to you. We also offer premium signage options for an additional fee that can be found on our products page.

  • No and no.

    Our phones are wireless and require no outside connection to work. They are powered by a battery which allows the phone to record for 8-10 hours.

  • A LOT. :) No need to worry about running out of space.

  • Shipping fees are included in your payment. We will priority ship your audio guest book so that it arrives 2-3 days prior to your event.

    A return shipping label will be included within the box. Simply place the phone back in the box you received it in. Cover the old shipping label with the return label. Then return it by dropping it off to USPS.

    We kindly ask that you send it back to us within 2 days of the event conclusion.

  • We are committed to ensuring you receive your audio guestbook 2-3 days before your event.

  • The audio guest book can be used for just about anything. Weddings, baby showers, graduations, birthday parties, anniversaries, celebration of life, and any event that you are hoping to have cherished memories to listen back on forever.

    Nothing beats listening to the thoughtful messages, well wishes, and words of encouragement, from loved ones at any given time. These recordings will stay with you forever.

  • Local pick up and drop off is offered at a discounted rate and is available for anyone planning an event within a 30 mile radius of Kennewick, Washington. Instructions for local pickup and drop off will be emailed directly to you.

    If you are too busy, we encourage recruiting a trusted friend or family member to come and collect/return your audio guest book.